Backcountry Customer Service
Backcountry's Customer Service Help Page:
https://www.backcountry.com/They are facing similar issues just as you are…
Check out if you can find the solution you need.
What happened: The problem: I have changed my mind about the order
What happened: I placed an order on Friday of last week with order number: n************ in the name of Jose Passarelli.*It was paid for to be shipped overnight. I spoke with Mr. Cheap from your company's customer service and told him that the package had not arrived at its destination by Monday.*He told me it was because your company had made a mistake in entering the apartment number.*He authorized me to reduce the overnight payment.*So far so good, but I have not received the package and I love it urgently because a person is returning to my country this Friday and must bring the package I ordered.*I understand that the package is in Miami in the central warehouse, but UPS does not take it to the place. The UPS tracking number is *ZRV*******************.*They won't resolve it for me I don't know what to do??????***I need you to help me because I did not talk to that delivery company and you did not solve my problem.**Witting for your quick reply **Best regards **Jose E. Passarelli
What happened: The problem: When will my order be shipped out*B**********
What happened: Would it be possible to cancel order number b**********? I showed them the coat and they do not like it.
What happened: Hello, * issues: first I tried your get human approach which you seem to be so proud of and never did receive a call back. When I called direct I got in the que and got a call back in a few minutes. *nd I joined your summit thing which you also seem to be pushing pretty hard, with the understanding that I would be receiving free returns. I just made two returns and had to pay almost ** dollars to have shipping labels printed as I don’t own a printer. Not exactly free returns. UPS suggested you go to a scanner code like so many efficient free return companies are doing. If you check my purchase history you will find many items I have purchased from backcountry but things are getting a little more complicated and I would appreciate hearing from backcountry directly not through get human or some other proxy. Thank you, Linda Ball
What happened: The problem: Need help returning rain pants
What happened: Order *b********** I ordered Arc'teryx Atome LT hooded insulated Jacket in a Medium and need a Large in the same color.**How can I return this and get the Large shipped to another address on file since it was a Christmas present and the person who got the jacket for a present is leaving to go back home. I bought in on Nov. **th and know that you have a ** day policy. *I tried to call customer service but got the phone number can not be dialed at this time.**How can this be resolved so I don't have to spend more money.*Thanks.
What are customer support channels for Backcountry?
Backcountry provides helpful channels like email, phone, help center, etc., for customers to receive support. The Backcountry customer service team also offers social media support for quick advice and solutions.
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Email: service@backcountry.com
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Phone: (800) 409-4502
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Help Center: https://www.backcountry.com/
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Facebook: https://www.facebook.com/backcountry
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Twitter: https://twitter.com/backcountry
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Instagram: https://instagram.com/backcountry
What kind of support does Backcountry offer?
Backcountry offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the Backcountry customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.
What is WorthEPenny's Relationship to Backcountry?
To put it simply, WorthEPenny is an independent third-party website that is not related to Backcountry. WorthEPenny provides free tools and resources to assist customers in reaching Backcountry customer service more efficiently, such as the Backcountry phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Backcountry, as well as forums where Backcountry customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like Backcountry, it is not associated with or endorsed by Backcountry.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Backcountry official app or the Backcountry company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Backcountry trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Backcountry. All references by WorthEPenny to third-party trademarks like Backcountry are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.
